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Frequently asked questions

Products

What are the costs for a SoWhat design kitchen splashback?

In the table below you can see the available sizes and the corresponding prices for each size:

Size Price (VAT incl.)
305 x 50 cm € 138,00
305 x 70 cm € 178,00
400 x 70 cm € 225,00

Please note: the shipping costs are not included in these prices.

Will you also come and install the design in our kitchen?

No, we ourselves will not come over to install the design for you. You can install it yourself or you can contact a local handyman. With the included adhesive it really isn’t that difficult to install.

I have an L-shaped or a U-shaped kitchen, how does that work?

In our webshop there are several designs with a pattern that can be continued. These can be combined to cover each wall in an L-shaped or a U-shaped kitchen.

What are the sizes that I can choose from?

The SoWhat-design kitchen splashbacks are available in three different standard sizes. 305 x 50 cm, 305 x 70 cm and 400 x 70 cm. If you’d rather have a fitting design that is tailormade for your kitchen, we are more than happy to refer you to our partner PimpYourKitchen. They are specialised in creating photographic splashback design custom made to order.

Can the SoWhat designs also be used for other areas than our kitchen?

The SoWhat-design splashbacks are suitable for use in many other areas than just your kitchen. Think of restaurants or business conference rooms for example. To explore the possibilities you can contact our customer support.

What is included in the guarantee that you offer?

On our SoWhat-design splashbacks we offer a 5 year guarantee on the colour fastness of the design. After years of use it will still look as bright and colourful as day one!

Order

How can I place an order for a SoWhat-design splashback?

You can make your choice out of the designs from the different designers, that have made their designs available exclusively for SoWhat-designs. Add the selected design with the right measurements for your kitchen wall to your shopping basket. Click on the cart and you will see an overview for your order. Make sure you’ve added the right amount of designs to your basket. Then you can proceed to checkout and fill out the required fields for your order. We offer different payment options so that your preferred method is available.

Can I make changes to my order?

When you want to make changes to your order, please contact our customer service immediately.

Where can I find the availability of a product to see if it's in stock?

On the product page you can see the actual stock of the design. If the product that you are interested in is out of stock, you can contact the customer service to see when it will be available again.

Shipping

Do you also ship the SoWhat-designs to other countries?

Yes, we can also ship the SoWhat-designs to other countries. For an overview of the countries that we can ship to you can click here.

What will be the delivery time for my order?

The delivery time depends on the country to which the order must be shipped. You can see an overview of the estimated delivery times here. Please note that the delivery time is measured from when the order is complete and we’ve received the payment for your order.

What are the shipping costs?

The Netherlands € 7,50
Germany               € 7,50
Belgium               € 11,50

See an overview of the shipping costs per country here.

Can I track my order?

When your order has been shipped you will receive a notification via e-mail, with the track and trace information to track your order.

I'd like to pick up my order, is that possible?

Do you live near Nijmegen (Gelderland) and you’d like to pick up your order instead of having it shipped to you? No problem! Please contact our customer service to schedule a pick-up appointment.

Payment

Returns & Exchange

Installing the design

What are the payment options?

Here at SoWhat-design you can choose which payment method you are most comfortable with. We offer you the following payment methods:

  • iDeal (NL)
  • PayPal
  • Creditcard
  • Bancontact (België)
  • SOFORT Banking
  • Banktransfer

When paying using banktransfer:
Don’t forget to note your order number as a description for your payment.
When the amount has been received by us, we will prepare your order for shipping.

Payment provider Mollie

Our online payments are handled by our trusted payment partner Mollie. So don’t be worried when you see this logo appear. Payments are made over an SSL-encrypted connection. This way your data is well protected!

Where will I receive my invoice?

You will receive your invoice via e-mail on the e-mailaddress you’ve entered. If you haven’t received it or if you’ve accidentally deleted it, please contact our customer service and we will send you a copy.

Can I return my So-Whatdesign splashback?

If you’d like to return a splashback order then you can follow these steps:
Please note: returns can only be made within 14 days of receipt.

Step 1: send an e-mail to info@sowhatdesign.com stating your wish and reason for return.
Step 2: print out the returnsform and fill out your data.
Step 3: the product must be packed well in the original packaging, together with the contents for the order and your returns form. Please send it to SoWhat-designs, Korenpad 10, 6534 AS Nijmegen, the Netherlands.

Important
* The item must be in good condition without damage, and it must be returned in it’s original package with all items included.
* The costs for returning the product are for the customer.

Can I exchange my splashback design for another?

Yes, it is possible to exchange your design for another. If you’d like to exchange your order please contact our customer support.

Are the SoWhat-designs heat resistant?

The SoWhat-design material is selfextinguishing (flame spread classification class A, based on ASTM E84 methode).