Cooling off period
If you have ordered a SoWhat-design kitchen splashback, but you’ve changed your mind upon receiving your order, you have 14 days to inform us and return your order to us. These 14 days are calculated from the date that you’ve received the order. Within this cooling off period there are no additional costs for cancelling your order and you will receive a full refund. When this period has expired the sale has been completed.
Returning your order
If you want to return your order you can follow this procedure:
Note: returns can be made only within 14 days of receiving your order.
Step 1: Send us an e-mail at firstname.lastname@example.org informing us of your return. If you have a specific reason, please inform us of it.
Step 2: Print out the returnsform, fill this out and include it in the return.
Step 3: Please return your order in the original packaging, together with the returnsform, to: SoWhat-design, Korenpad 10, 6534 AS Nijmegen (NL).
* Your order may not show signs of damage and has to be returned in its original packaging.
* You are responsible for the costs of returning the product to us.
When we’ve received your returns, we will refund the payment for your order within 5 business days. This will be transferred to the bankaccount stated on the returnsform.
Any questions? Please feel free to contact us